Terms of purchase
These terms apply to all orders made through Nordic Eatery.
Collection (takeaway)
Orders for collection are placed through our website during regular opening hours. Your order becomes binding when you complete your purchase at checkout. An automatic order confirmation is sent directly to the email address you provided. Please check your spam folder if you do not see it within a few minutes. We reserve the right to decline an order in the event of technical errors or if an ingredient is sold out. In these cases, we will contact you as soon as possible to offer an alternative or a refund. Payment is made when placing the order on the website. On collection, you must be able to show your order confirmation, digitally or in print, upon request. As the food is prepared immediately to order for immediate collection, no right of withdrawal applies under the Swedish Distance Contracts Act (the exception for food that can deteriorate quickly). Please call us immediately if something is wrong with your order and we will try to help if time allows.
Catering
Catering must be booked at least 14 days before the requested date. For shorter notice, please send an email enquiry and we will let you know whether we can fulfil your order. Your booking remains provisional until we receive the advance payment. Advance payment: Our standard advance payment is 50% of the total amount. Deadline: Payment must reach us within 10 days of placing the order. For the booking to go ahead, payment must in any case be registered with us at least 7 days before the event. We adapt our cancellation terms to the group size to cover ingredient purchases and planning: Groups of up to 39 people: If cancelled between 7 days and 48 hours before the booked time, the advance payment (50%) is non-refundable. If cancelled less than 48 hours before the booked time, 100% of the total amount is charged. Larger groups (40+ people): An advance payment of 50% is required at least 14 days before the event. It is non-refundable if cancelled after that date. If cancelled less than 7 days before the event, 100% of the total amount is charged.
Food truck
Minimum charge: Food truck bookings have a minimum charge of 50 portions or a minimum order value of SEK 8,000 per occasion. Travel and setup fee: A fixed fee of SEK 3,000 for setup, staff and transport applies within the area agreed when booking. Site and electricity: The customer must provide a level, hard-surfaced area measuring 6x3 metres for setup. Access to 32A three-phase electricity must be available unless otherwise agreed. Payment terms Advance payment: A booking fee / advance payment of 50% must reach us within 14 days of booking to secure the date in our calendar. Final payment: The remaining amount is invoiced or paid as agreed no later than 7 days before the event, unless otherwise agreed. Cancellation terms As we reserve the vehicle and staff for your specific date, the following applies to cancellations: 30 days or more before: No charge (an administrative fee may apply). 14–30 days before: We retain the advance payment (50% of the total amount). Less than 14 days before: The full amount (100%) is charged. Weather: The booking remains valid regardless of the weather. Cancellation due to weather conditions follows the standard cancellation terms above.
Pickup
Order online and collect your food from our food truck. The current location and opening hours are shown when ordering. Catering collection is arranged when booking. VAT: All prices include VAT under the rules applicable to each service and product.
Payment
We accept card payments, Apple Pay, Google Pay, Swish and cash when available. Card payments are processed securely through Stripe. Swish payments are processed through Swish.
Refunds and complaints
If there is a problem with your order, contact us as soon as possible. Refunds may be issued for incorrect, missing or failed orders after review.
Contact
For questions, complaints, refunds or payment issues, contact us at kontakt@nordiceatery.se or by phone.